On3 LLC Greensboro, Georgia

Chip R. Bell is founder and senior partner with the Chip Bell Group and senior advisor with On3.ai, a company that creates mobile based, AI driven training for field service roles. A renowned keynote speaker, his consulting firm helps organizations create a culture that supports long-term customer loyalty and service innovation. Dr. Bell holds graduate degrees from Vanderbilt University and the George Washington University. Additionally, he was a highly decorated infantry unit commander in Vietnam with the elite 82nd Airborne and a guerilla tactics instructor at the U.S. Army Infantry School. Chip is the author or co-author of several national and international best-selling books including Wired and Dangerous: How Your Customers Have Changed and What to do about it; The 9 1⁄2 Principles of Innovative Service; Take Their Breath Away; Beep Beep! Competing in the Age of the Roadrunner; Magnetic Service; Managing Knock Your Socks Off Service, and Kaleidoscope: Delivering Innovative Service That Sparkles. His newest book is the best-selling Inside Your Customer’s Imagination which was the #1 best-selling book on Amazon for books on business innovation. He has appeared live on CNBC, CNN, ABC, Fox Business Network, Bloomberg TV; his work has been featured in the Wall Street Journal, Fortune, Forbes, Inc. Magazine, Entrepreneur Magazine, Money Magazine, CEO Magazine, Fast Company, and Businessweek. Global Gurus in 2024 ranked him for the tenth year in a row among the top ten keynote speakers in the world on customer experience. Chip has served as a consultant or trainer to such major organizations as GE, Microsoft, USAA, Ritz-Carlton Hotels, IBM, Marriott, True-Value, Home Depot, Harley-Davidson, Best Buy, Accenture, Lockheed-Martin, and Verizon.