Super Session

The Experience: Leveraging Tech & Touch for Exceptional CX

Thursday, February 27 | 8:30 - 10:30 AM
LVCC - Spotlight Room - West 326

What It's About

What You'll Learn

How to Attend

Speakers

Details

What It's About

Discover how to accelerate your customer experience (CX) in homebuying with the perfect blend of cutting-edge technology and exceptional human connection. This dynamic session will reveal how AI and mobile platforms are accelerating our ability to make homebuying easier—from pre-sale to post move-in—while showcasing amazing innovations in the human experience that go beyond what technology can deliver alone. Get a comprehensive look at the various CX advances and tools available and why they work so well. Hear best practices being successfully used in other industries. Be inspired by success stories from leading builders who are going above and beyond to transform CX. Through expert conversation, engaging visuals, “in the field” examples, Q&A and more, you’ll learn actionable strategies that combine the power of tech with personalized experiences to elevate your game and delight customers.

What You’ll Learn

Recognize the impact of AI and mobile technologies and why those technologies drive CX improvement.
Understand the importance of human connection and why its so important to driving CX success.
Learn the importance of Wow, Wants and Needs in meeting and exceeding customer expectations while building and delivering a new home.
Gain proven and specific best practices for improving CX in sales, design, production, customer care and home ownership from builders who are successfully implementing solutions.