February 19 - 21, 2019
Las Vegas, NV
Days Until Registration Opens

Rants into Raves: Turn Your Customers On Before They Turn On You

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Thursday, January 11 | 10:30 - 11:30 AM

Location: OCCC - West Concourse, Level 3, Room W 311 G

Format: Building Knowledge Session Level of Content: Intermediate

Who Should Attend: Manufacturers/Suppliers, Single Family - All, Sales & Marketing Professionals

Track: Sales, Marketing & Customer Focus

Speaker Handouts and Other Documents

Speaker(s): Randi Busse, Workforce Development Group, Inc., Massapequa Park, New York

What It's About:

This session is designed to help employees think like owners and learn the skills they need to delight customers. Having a good product or service is just the price of admission. The experience you provide to customers is often the only thing that differentiates you from your competition. This session will help you grow your business and your bottom line. You’ll learn what customers want, understand the difference between customer satisfaction and customer loyalty, discover the intersection between social media and customer service, learn how to sell without selling and more. You’ll also discover strategies for dealing with complaints and inspiring your customers to be your best source of referrals.

What You'll Learn:

  • Learn what customers want and how to sell without selling.
  • Understand the difference between customer satisfaction and customer loyalty, and learn how to inspire your customers to refer you.
  • Recognize the intersection between social media and customer service.

Continuing Education: NAHB - 1.00 CE hour(s), NKBA - 0.1 CEU(s)

How to Attend:

Participants must be registered for a full registration package or a 1-day education with expo pass package valid for the day of the session they wish to attend. Seating for Building Knowledge sessions will be on a first-come, first-served basis.


Tags: Manufacturers/SuppliersSales & Marketing ProfessionalsSales, Marketing & Customer FocusSingle Family - All

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