Navigating Customer Challenges: Turning Mistakes into Opportunities
Thursday, February 27 | 10:15 - 11:15 AM
LVCC - West 207
What It's About
Are you losing valuable customers due to missteps or misunderstandings? Learn strategies to re-engage challenging customers when your team falters. In the dynamic world of home construction setbacks are inevitable, but how we handle them defines our success. Don't just mitigate issues! Discover actionable techniques to swiftly rebuild trust with upset customers before they become vocal detractors. From effective communication methods to proactive problem-solving strategies, we'll explore how to transform setbacks into opportunities for team growth and customer loyalty.
What You’ll Learn
- Learn to evaluate customer frustrations through a empathetic lense to ensure a genuine, relatable approach to resolve conflicts.
- Walk away with simple problem solving techniques to overcome customer setbacks, restore faith and turn these "hiccups" into opportunities to delight.
- Discover proven communication strategies to effectively defuse tense customer situations and earn the right to be heard.
How to Attend
Participants must be registered for an Expo + Education pass. Seating for sessions will be on a first-come, first-served basis.
Speakers
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Arabic
Chinese
French
German
Italian
Japanese
Korean
Portuguese
Russian
Spanish