9 Rules of Customer Experience to Set Yourself Apart
Tuesday, February 25 | 10:15 - 11:15 AM
LVCC - West 315
What It's About
You know your Unique Selling Proposition (USP) is what differentiates you from every other homebuilder. But do you actually know what your #1 thing is? It's not land position, floor plans, features, brand or reputation. The one thing you can leverage consistently as your competitive advantage regardless of the competition or market conditions is the customer experience. Learn the nine rules of customer experience and how to implement a comprehensive strategy right way that consistently delivers customer delight and sets your company apart from the competition.
What You’ll Learn
- Learn the #1 brand differentiator and how to use it to gain a competitive advantage.
- Discover a strategy you can implement for great customer experience management using The Nine Rules of Customer Experience.
- Explore ways to use customer experience to set you apart and balance brand differentiators for competitive advantage and success.
How to Attend
Participants must be registered for an Expo + Education pass. Seating for sessions will be on a first-come, first-served basis.
Speakers
Arabic
Chinese
French
German
Italian
Japanese
Korean
Portuguese
Russian
Spanish