The #1 Secret to an Extraordinary Customer Experience
Wednesday, February 28 | 8:30 - 9:30 AM
LVCC - West 204
What It's About
The difference between an average and extraordinary experience comes down to clients viewing you as a trusted partner based on shared core values. Simply put, clients respond to those they feel genuinely understand them and have their interests at heart. During this session, you’ll discover a process for building authentic rapport with clients and asking appropriate questions to determine what is most important to them without assumptions and speculation. Learn exactly how to create a WOW experience before, during and after the project, win more clients and earn referrals to help scale your business.
What You’ll Learn
- Understand how to implement a process for better engagement to create an extraordinary experience.
- Learn how to use effective communication and lead by example to leave clients raving about their experience with your company.
- Discover the power of shared values and how this is the foundation to build trust for an extraordinary experience with your clients.
- Uncover ways to be a trusted advisor to your clients and include them in the process for a more valuable experience.
How to Attend
Participants must be registered for an Expo + Education pass. Seating for sessions will be on a first-come, first-served basis.
Speakers
Arabic
Chinese
French
German
Italian
Japanese
Korean
Portuguese
Russian
Spanish