Cancellation & Refund Policies

Expo Pass (including spouses): is non-refundable and all sales are final.

Expo+Education, First Time Attendee: (including spouses) Once a registration has been processed, a $35 fee will be charged per cancellation. If a registration & special event ticket bundle is purchased, only the registration fee portion of the bundle is refundable. The special event ticket portion of the bundle is non-refundable. Requests for refunds must be received in writing by January 27, 2025 via email at [email protected].

Weather: A request for a weather-related refund of registration fees will be considered by NAHB at its sole discretion, on a case-by-case basis, provided the request is received by NAHB within five (5) business days after the close of the Event. If approved, in lieu of a refund of the amount of the registration fee, NAHB will register the individual for the next Event at no charge and will provide the identical registration type that was originally purchased.

Tickets to special events including those purchased in a bundled registration package are non-refundable. All sales are final.

Monorail passes purchased with IBS Registration are non-refundable and all sales are final.

NAHB EDUCATION COURSES

Cancellation by Attendee: Once a registration has been processed, a $50 fee will be charged per cancellation. Cancellations for Train the Trainer will be assessed a $100 fee per cancellation. Refunds must be requested by January 27, 2025, via email at [email protected]. No refunds will be made after January 27, 2025.

Cancellation by NAHB: NAHB reserves the right to cancel a course due to insufficient enrollment. Registrants will be notified at least 28 days prior to the program. NAHB is not responsible for reimbursement of any travel related expenses.

Forfeiture/No-Show Policy: Please note that pre-registrations will only be held for 30 minutes after the start time of each class except for Train the Trainer (see below). After 30 minutes, pre-registrants will be considered “no-shows” and seats assigned to them will be made available for on-site registration.

Train the Trainer: Participants must check-in no later than 8:45 am. At 9:00 am, pre-registrations will be considered no-shows and seats assigned will be made available for on-site registrations. Late arrivals will not be permitted to enter the classroom.

IBS PRE-SHOW SYMPOSIUMS

Attendees: Registration for the IBS Pre-Show Symposiums requires an additional fee and is non-refundable. All Sales are final. All pre-show learning registrations include a complimentary IBS Expo Pass.

Cancellation by NAHB: NAHB reserves the right to cancel IBS Pre-Show Symposiums due to insufficient enrollment. Registrants will be notified at least 28 days prior to the program. NAHB is not responsible for reimbursement of any travel related expenses.

On or before January 27, 2025: Final deadline to make changes and room cancellations online.

January 28 - January 30, 2025: Any reservation changes, cancellations, or requests for new reservations must be emailed to [email protected] for approval and availability. All reservations will be sent to the hotels on Thursday, January 30th.

January 31 - February 3, 2025: No cancellations or modifications may be made during this time. All hotel reservations are being processed and transferred to the hotels. The hotel may charge a first nights' room and tax deposit to the credit card provided to secure the reservation upon receiving the reservation from Maritz.

Commencing February 4, 2025: Attendees must contact the hotel directly to cancel or modify room reservations. Failure to cancel in accordance with the cancellation policy printed on your confirmation will result in the forfeiture of the entire deposit. Under no circumstances will NAHB be responsible for refunding or returning a processing fee or room deposit for a canceled room reservation nor will NAHB be responsible for any damages from a failure to cancel a reservation.

February 7, 2025: Hotel confirmation numbers will be sent to all attendees who made hotel reservations within the IBS Block.

*NOTE: Failure to check in on the scheduled arrival day or cancellation of the hotel reservation could result in a first night’s room and tax penalty. Please refer to the hotel confirmation for the specific cancellation policy at your hotel.

Attendees: All hotel accommodation requests must be made through the NAHB International Builders' Show Registration and Housing Office or online at BuildersShow.com. Show hotels will not accept individual or direct requests for rooms.

NAHB Members: Hotel rooms have been assigned to state/local associations by the NAHB Convention & Meetings Committee. To be placed in a state/local association block, hotel accommodations must be requested in the assigned property on or before January 3, 2025. Assignment in state/local HBA hotels is not guaranteed due to the limited availability in each property. Any questions regarding your association's particular hotel assignment should be directed to the respective Executive Officer. Hotel accommodations will be based upon availability.

Non-Members: Hotel rooms will be assigned on a first come, first served basis, based on the hotel preferences selected.

NOTE: Online registration at BuildersShow.com allows for immediate hotel room confirmation.

Hotel Deposits* A credit card (valid through February 2025) is required to secure the reservation. A deposit equal to the first nights' room and tax of 13.38% (subject to change) will be charged by the hotel to the card provided when the reservation is sent to the hotel in early February. By providing credit card information the attendee acknowledges that charge. If credit card information is not provided, a room will not be assigned. Checks are not accepted for hotel deposits.

*NOTE: Hotel rates include a booking fee and shuttle transportation fee to and from the convention center.