February 19 - 21, 2019
Las Vegas, NV
Days Until Registration Opens

Building a Better Customer Experience

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Tuesday, January 9 | 2:00 - 3:00 PM

Location: OCCC - West Concourse, Level 3, Room W 315 B

Format: Building Knowledge Session Level of Content: Intermediate

Who Should Attend: Remodelers, Single Family - All, Sales & Marketing Professionals

Track: Sales, Marketing & Customer Focus

Speaker Handouts and Other Documents

Speaker(s): Ed Earl, MBA, Priority One Projects, San Diego, California | Dan Houghton, Buildertrend, Omaha, Nebraska | John Crabbe, Crabbe Homes, Clarksville, Tennessee | Jim Schneider, CGB, CAPS, CGP, GMB, Master CGP, Schneider Custom Builders, , Virginia

What It's About:

Discover effective business and communication practices that will provide the best possible building experience for your customers and your team. This session will help you learn how to fully engage your customers, reduce conflict, manage expectations, eliminate costly errors and develop a warranty platform that will ensure your buyers become your biggest advocates after the job is complete. Explore ways to eliminate the drama with customers, and turn your customers into referral rock stars to grow your business!

What You'll Learn:

  • Develop systems that allow your field staff, team and the customer to communicate effectively, be fully engaged and eliminate the unknowns of what is happening on the jobsite.
  • Understand how to create a strategy to set up proper expectations with your customers from the beginning, even before the contract is signed.
  • Learn how to bridge the gap between best practices and the real world, and learn how technology and other business tools can help you maximize customer happiness.
  • Develop a "quality assurance" practice that ensures you and your customer are on the same page during the construction and post-construction phase.

Continuing Education: NAHB - 1.00 CE hour(s), NKBA - 0.1 CEU(s)

How to Attend:

Participants must be registered for a full registration package or a 1-day education with expo pass package valid for the day of the session they wish to attend. Seating for Building Knowledge sessions will be on a first-come, first-served basis.


Tags: RemodelersSales & Marketing ProfessionalsSales, Marketing & Customer FocusSingle Family - All

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