Turn Challenges into Opportunities: Mastering Difficult Customer Interactions

What It's About

Explore the psychology an common triggers behind challenging customer behaviors and how to best overcome them during this interactive Shop Talk. Review real-life case studies to see how other businesses turned difficult customers into opportunities, learn best practices for professionalism and empathy, discover active listening and de-escalation techniques for quick complaint resolution, and identify ways to maximize CRM systems and tech tools to track interactions and improve service. Through group discussion and exercises, practice responding to difficult customer scenarios, receive real-time feedback and share your best practices.

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