International Builders' Show
February 9-11, 2021
Orlando, FL
FEB 9-11, 2021

New Rules for Creating an Exceptional Customer Experience

Monday, January 20 | 1:00 - 4:00 PM

Location: LVCC - South 233

Registration Type: Any IBS Registration

Level of Content: AdvancedMore Info

Who Should Attend: Subcontractors and Specialty Trade Contractors, Remodelers, Single Family - All

Track: Project Management

What It's About:

Our experiences as consumers (and our expectations) have undergone a dramatic transformation in recent years. Thanks to Amazon, Apple, Uber and others, customers now demand instant service, flawless execution, high-quality product and personal attention. Those looking for a new home are no exception—in fact, when making such a significant purchase, their expectations are higher than ever. As an industry, we know how to deliver a great product, but where we tend to struggle most is during the actual build. In this powerful 3-hour Master Workshop, we’ll explore and address the biggest customer pain points of the build process plus share strategies other builders use to create the “wow” moments and end-to-end experience buyers want. You will walk away knowing how to change the way you do business to offer a truly exceptional customer experience.

What You'll Learn:

  • Better understand the radical shift in consumer expectations and what you need to do to respond.
  • Recognize the vital importance of re-imagining the home buying experience from start to finish.
  • Identify the greatest challenges in client/builder relationships, and discover the tools and processes youll need to implement improvements.
  • Leave with dozens of actionable recommendations that will help you eliminate customer pain points and create raving fans among your customers.

How to Attend:

Workshops are $75 each. Purchase with your IBS registration (any type). Tickets may be purchased online by adding them to your IBS registration. Tickets purchased on or prior to December 13, 2019 will be mailed. Tickets purchased between December 14, 2019 and January 23, 2020 must be picked up by the purchaser at the IBS Special Events Ticket counter in the IBS Registration Tent beginning Sunday, January 19, 2020. Tickets will not be distributed to anyone other than the purchaser of record. Photo ID will be required. Onsite Registration: If you are not yet registered for the show, please follow the instructions above. If you are already registered for IBS, you can head to the room of the workshop you with to attend on Monday, January 20 and staff onsite will process your purchase.

Continuing Education:

NAHB - 3.00 CE hour(s), NKBA - 0.3 CEU(s)

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