January 9 - 11, 2018
Orlando, FL

Relationship Building in the Digital Age

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Thursday, January 11 | 10:30 - 11:30 AM

Location: OCCC - West Concourse, Level 3, Room W 304 A

Format: Building Knowledge Session Level of Content: Intermediate

Who Should Attend: Single Family - Production, Remodelers, Single Family - Custom

Track: Custom Building & Remodeling

Speaker Handouts and Other Documents

Speaker(s): Clay Nelson, Clay Nelson Life Balance, Bozeman, Montana

What It's About:

How often do you see your team with their noses stuck in their smartphones, almost bristling at the thought of a real conversation? How many times have you been left reading between the lines of a text message? Good business practices, sales and client satisfaction are all predicated on your team’s ability to relate to others—but this can’t be accomplished through digital devices alone. Communication technology certainly has its place, but it cannot read body language and interpret tone, and it doesn’t have the ability to build relationships. Finding the balance between quick communication versus complete communication is essential. This session will break down the problems created by unrealistic expectations of technology and offer solutions to help you and your team not just make great use of the communication technology available, but to be great communicators, too.

What You'll Learn:

  • Establish communication norms for your team including when in-person vs technology-aided communication is appropriate in order to create desired outcomes.
  • Learn how to communicate with intent by determining what you want to accomplish and the best way to communicate it.
  • Develop ways to help your team become less reliant on technology and understand the value of in-person communication in building stronger relationships and client satisfaction.
  • Build greater, more dynamic relationships with your team, clients and prospective clients.

Continuing Education: NAHB - 1.00 CE hour(s), NKBA - 0.1 CEU(s)

How to Attend:

Participants must be registered for a full registration package or a 1-day education with expo pass package valid for the day of the session they wish to attend. Seating for Building Knowledge sessions will be on a first-come, first-served basis.

Handout:

Tags: Custom Building & RemodelingRemodelersSingle Family - CustomSingle Family - Production

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