January 9 - 11, 2018
Orlando, FL

Bambi vs. Godzilla: Dealing with Difficult People & Keys to Empowered Communications

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Wednesday, January 10 | 8:30 - 9:30 AM

Location: OCCC - West Concourse, Level 3, Room W 315 B

Format: Building Knowledge Session Level of Content: Intermediate

Who Should Attend: Retail/Wholesale Distributors, Single Family - All, Sales & Marketing Professionals

Track: Business Management & Operations

Speaker Handouts and Other Documents

Speaker(s): Bruce Christopher, LP, MA, MA, Bruce Christopher Seminars, Eden Prairie, Minnesota

What It's About:

Unfortunately, every business has its share of difficult people. Some are customers, some are co-workers, but in either case, dealing with them in a way that leads to success is a critical skill. This session, back by popular demand, will reveal the six basic negative personality types and teach you how to increase your skill level in effectively dealing with them. Gain an increased awareness of why difficult personality types act the way they do, and how to successfully implement strategies and techniques to stay empowered and achieve mutually beneficial outcomes.

What You'll Learn:

  • Learn how to get past frustrations and other issues as so to communicate effectively with coworkers, management and customers.
  • Gain an understanding of how to react to certain personalities and types of behavior.
  • Develop strategies for empowering your communication style and moving negative behavior toward a positive result.
  • Recognize the results on your bottom line and re-energize office morale as your team members apply the principles of empowered communication.

Continuing Education: NAHB - 1.00 CE hour(s), NKBA - 0.1 CEU(s)

How to Attend:

Participants must be registered for a full registration package or a 1-day education with expo pass package valid for the day of the session they wish to attend. Seating for Building Knowledge sessions will be on a first-come, first-served basis.

Handout:

Tags: Business Management & OperationsRetail/Wholesale DistributorsSales & Marketing ProfessionalsSingle Family - All

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