Order of Operations: Aligning Job Efficiency & Customer Expectations
Tuesday, February 27 | 1:15 - 1:45 PM
LVCC - Remodeling Central - West 212
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What It's About
Learn the art of managing customer expectations during a remodel project. Rather than take a job and execute it, discover how to use a program to align and involve customers in the job timeline. Discuss setting project and timeline expectations to position the relationship as a partnership vs. client. Walk through an operations timeline and focus on decision making moments and lead times that impact the start and completion time.